Ordering & Shipping

Our Ordering & Shipping Policy is designed to deliver your purchases quickly, securely, and with full transparency. Below you'll find clear details on processing times, shipping options, secure payment methods, order modifications, and what to expect at each step.

 

Order Processing Time

Orders are processed within 1-3 working days (Monday-Saturday).

Weekday orders (Mon–Thu) are typically processed in one working day; orders placed Fri–Sun may take up to three working days.

Orders placed before 12:00 PM local time are prioritized for same-day processing.

All orders receive a confirmation email once processing begins.

 

Shipping & Delivery

Lumina Vancouver offers fast, reliable shipping to Australia, Belgium, Canada, the Netherlands, New Zealand, the United Kingdom & the United States.

STANDARD SHIPPING (Free):

  • Processing: 1-3 business days
  • Total delivery time: 6-14 business days (varies by destination)
  • Cost: 100% free — no minimum purchase required
  • Includes tracking information

EXPRESS SHIPPING + PRIORITY PROCESSING:

  • Processing: 0-2 business days (priority handling)
  • Total delivery time: 3-10 business days (varies by destination)
  • Cost: $5-10 USD equivalent (varies by destination)
  • Perfect for time-sensitive orders
  • Includes tracking information

Estimated Delivery Times by Destination:

  • Australia: 6-12 days (standard) | 3-8 days (express)
  • Belgium: 5-10 days (standard) | 4-8 days (express)
  • Canada: 7-13 days (standard) | 4-9 days (express
  • Netherlands: 5-8 days (standard) | 3-5 days (express)
  • New Zealand: 7-14 days (standard) | 4-10 days (express)
  • United Kingdom: 7-12 days (standard) | 4-8 days (express)
  • United States: 7-14 days (standard) | 4-10 days (express)

Shipments are dispatched Monday through Saturday to ensure faster processing.

You will receive a shipment notification with tracking details as soon as your order leaves our warehouse.

 

Delays & Communication

If your order is expected to be delayed beyond the standard timeframe, we will contact you directly to provide updates and support.

Disclaimer:
Delivery times are estimates and may vary due to warehouse availability, customs, or other factors outside our control. We appreciate your understanding and patience.

 

How to Place an Order

Browse products and select the desired variant on the product page.

Click "ADD TO BAG", then "Checkout Securely"

Enter accurate shipping and billing information; double-check postal codes and street addresses.

Select your preferred shipping method (Standard Free or Express)

Review your order summary, then click "Proceed to Payment."

Choose from secure, SSL-encrypted payment methods and complete your purchase.

 

Order Modifications & Cancellations

Modify or cancel your order within 12 hours of placement by contacting our support team. When orders enter processing, they cannot be changed or canceled.

Failed modification requests after the 12-hour window may incur additional fees.

 

Shipping Costs & Insurance

Standard shipping is completely free to all destinations—there are no hidden fees.

Express shipping costs vary by destination ($5-10 USD equivalent).

To protect your package, we recommend adding insurance; insured shipments ensure compensation if lost or damaged.

For any shipping issues, please refer to your courier's claim process and notify us for assistance.

 

Secure Payment & Data Protection

All transactions are SSL-encrypted to safeguard your payment details.

We accept Credit Cards (AMEX, Mastercard, Maestro, Visa), EPS, and bank transfers.

Your personal data is handled in accordance with our Privacy Policy and Canadian privacy laws.

 

Delivery Issues & Address Accuracy

Incorrect or incomplete addresses may result in delivery delays or extra fees; ensure all details are correct at checkout.

If your package is returned due to an address error, additional shipping charges apply for re-delivery.

For lost or damaged shipments, contact us promptly so we can coordinate with the courier.

 

Tracking & Customer Support

Once your order ships, you'll receive an email with a tracking number and courier link.

Our support team is available Mon–Fri, 9 AM–6 PM PT, to answer questions or resolve issues.

 

Important Notes

Processing and delivery times are estimates and may vary during peak seasons.

Combining multiple orders may result in separate shipments and tracking numbers.

Express shipping is recommended for time-sensitive orders or special occasions.

 

Contact Us

For order inquiries, modifications, or shipping questions, reach out to our support team:
Email: support@lumina-vancouver.com